IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.

Resources Jira Service Management vs. Competitors See how Jira Service Management’s modern, AI-powered ITSM stacks up against our competitors.

Scale your IT service management by automating repetitive tasks. Automation enables you to provide outstanding customer support with a lean team, helping distributed teams thrive.

Discover how Jira Service Management leverages AI and machine learning to streamline ITSM practices like request, incident, problem, change, and configuration management.

ITSM software, such as Jira Service Management, offers the flexibility to set up and configure projects in a way that corresponds with and supports workflows. The Jira platform also enables collaboration …

Jira Service Management is a flexible ITSM solution with loads of features, including management of requests, changes, assets, configurations and more.

ITIL is the world’s leading framework for IT service management (ITSM), continuously evolving to meet the changing needs of organizations worldwide. Since its introduction in the 1980s, ITIL has grown …

The rise of software-powered services has raised customer expectations and demand for always-on, high-performing services. In an increasingly dynamic environment, the work needed to manage …

I due più comuni sono ITSM e DevOps. Altri concetti includono COBIT, SIAM, IT4IT, Lean e altri. Di seguito tratteremo due dei framework più influenti per i team IT moderni, ITSM e DevOps, insieme a …

Using IT service management (ITSM) software can help your organization harness the power of data to drive the long-term decision-making process. IT ticketing systems allow you to collect data about the …