Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.

Stores that offer a variety of products that have collections referencing specific items (e.g. Women's T-Shirts) and don't have a collection listed on their store which references all available products, do not …

If you purchased Route Shipping Protection and it’s been more than 5 days since your order was marked delivered and you still cannot find your package, please file your claim as “stolen” so we can …

If it qualifies for coverage, Route automatically initiates whichever resolution your customer selected during the claims filing process—a replacement order, refund, store credit, gift card, etc., based on …

The Route mobile app offers a seamless way to keep track of all of your orders in one place. That means you can shop anywhere (even Amazon) and track it with Route.

In addition to following our own privacy and security policies, Route implements security and privacy requirements from email service providers, such as Gmail, that the Route app connects to on your …

Integrate Route & Status to create a seamless post-purchase experience, capture signed-in shoppers, and reduce support tickets. Available now for customers using Track and Protect.

To uninstall Route and remove the Package Protection widget from your Shopify store, please follow the three-part process outlined below....

After you revoke permissions, Route will no longer have read-only access to your emails. As a result, you will no longer be able to automatically track any packages purchased via that email account, but …

When customers add Route to their orders, you collect the small amount they pay for shipping protection at checkout, and then transfer the funds to us on a weekly basis.